Return Policy
If for any reason you are not satisfied with your purchase, you may return the item within 30 days of date of purchase for a refund.). ALL SALES ARE FINAL ON CLEARANCE MERCHANDISE; no returns accepted.
How to start a return
Send by mail
To start a return, please visit our Returns Center and enter in your web order number (Ex: Web-123456) and shipping address zip code.
Most returns are processed within 5 business days of receipt of the returned item. If you have any questions, please contact us.
Return Label Fee
Please return the item(s) using the pre-paid FedEx label provided in the Returns Center. Please note, when we receive your return, we will deduct the return label fee from your refund for shipping/handling.
In-store Purchases
For purchases made at a physical Boeing Store, please return the item back to a Boeing Store location for a refund or an exchange. For Pop-up Shop event returns, please contact our Event team with your receipt for assistance.
International Order Returns
Please contact us at customerservice@boeingstore.com for further assistance.
Delsey, Victorinox (Luggage) and Livery Models Returns
Please note that select Delsey, Victorinox and Daron Livery Models sold online must be returned directly to the manufacturer. Please visit our Returns Center to initiate returns for these items, or contact us with your order number for assistance.
Refunds
For returns by mail, once we receive your return, we will initiate a refund to the credit card originally used on the order, please allow up to 14 days for the refund to process, the refund processing times are dependent on your card issuer's policies once the refund has been initiated.
If you paid with a Boeing Employee payment option (Pride@Boeing Point or Service Award), gift card, merchandise return card, payroll (not a credit card) the refund will be in the form of Boeing Store Credit.
Original Shipping Charges
Unfortunately, we cannot refund original shipping charges unless the return is a result of our error or if the item is defective or damaged.
Exchanges
As we do not offer exchanges on web orders, we recommend that you return your item(s) for a full refund and place a new order for a replacement.
EU Consumer Withdrawal Rights
As part of our commitment to consumer rights under EU law, customers residing in the European Union have the legal right to withdraw from their purchase within 14 calendar days without providing any reason.
Withdrawal Period
You have 14 days from the date you (or a third party, other than the carrier) receive the goods to notify us of your decision to withdraw from the purchase.
How to Withdraw
To exercise your right of withdrawal, you can:
- Click the "EU Withdrawal Declaration" button at the top this page to open the withdrawal form, or
- Use the “EU Withdrawal Declaration” link located in the website footer, which will take you to the withdrawal form.