Customer Service

International Shipping

On orders shipped outside the U.S., your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the responsibility of the receiver. Additional charges for customs clearance must be borne by the recipient. The Boeing Store and its carriers do not control these charges and cannot predict what they may be. If the recipient does not pay the duties, they become the responsibility of the customer placing the order.

International orders are shipped via DHL Express or FedEx International Economy (CA, IN, SG, HK, DE, ID, ES, PL, KR).

It is important to know that each country can calculate duties/taxes differently. Some are based on just the value of the goods, others assess based on CIF terms and some add a "disbursement or administration" fee. And some add a "value added tax" charge that is regulated by the inbound country along with duties and taxes. Please contact your local customs office for information. You may find helpful links here: http://www.expandglobal.com/Resource_Pages/customs_offices.htm. You may also contact your local DHL office (DHL often acts as the customs broker): http://www.dhl.com/publish/g0/en/information/countrydetails.high.html

Brazil Customers: All packages including standard mail shipments into Brazil are being assessed destination duties and taxes by local authorities. Unfortunately we cannot predict these charges.

Shipping Price & Speed

View our International shipping chart to estimate the shipping charge for your order.

The shipping speed for international shipping varies widely. It can take 7-14 business days to deliver -- sometimes faster, sometimes slower depending on where you are and how long your local customs office takes to process it.

We pride ourselves on the quick handling of your orders, with most in-stock items shipping within 2 business days of ordering (we do not ship on Saturdays, Sundays or U.S. holidays). Occasionally some items are temporarily out of stock. If this is the case, we will ship your item as soon as it is available. You will not be charged any additional shipping fees for these shipments, but duties may apply.

Shipping estimates are based on ship date, not order date. To estimate when your order will arrive, count the number of business days from the day your order ships. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Limitations

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from BoeingStore.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

If your order is a gift, please note that the cost of the item is still stated on the customs form, as required by law.

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