Boeing Store Contactless Pickup & In-Store Shopping

We are excited to announce that a select number of Boeing Store locations are now open with temporary, limited store hours for either contactless pickup or in-store shopping. Buy-Online, Pickup In-Store is only available for these locations. A face covering is required for in-store shopping.

For store hours and location details, please visit our Store Locator.

Store Status:

	In-Store Shopping	In-Store Pickup	Contactless Pickup	Access
BCA Corporate Store				Boeing Employees Only
Chicago Store				Public
Everett Delivery Center Store	✓	✓		Boeing Employees Only
Everett Factory Store	✓	✓		Boeing Employees Only
Everett Store				Boeing Employees Only
Boeing Future of Flight Store	✓		✓	Public
Philadelphia Store	✓	✓		Boeing Employees Only
Renton Factory Store	✓	✓		Boeing Employees Only
Renton Store	Call for details		✓	Authorized Visitors Only*
Seattle Store	Call for details		✓	Authorized Visitors Only*
South Carolina Store	✓	✓		Boeing Employees Only
St. Louis Store	Call for details		✓	Authorized Visitors Only*
Mesa Store	✓	✓	✓	Boeing Employees Only
Miami Store	Call for details			Authorized Visitors Only*

*Please note: Store locations listed with “Boeing Employee Access Only” require a Boeing Badge to enter. If you are not a Boeing employee, please do not select this store for pickup.

*Please note: Store locations listed with "Authorized Visitors Only" are for the health and safety of our employees and customers, only Boeing employees and authorized visitors may shop in-store at this time. Authorized visitors must show proof of authority to be on property or have written authorization from Boeing management listing specific individuals.

We are hopeful that these locations as well as our other stores will reopen for shopping in the near future. Be sure to check in on our Store Locator for the latest information on individual store details.

How we are Offering Contactless Pickup

The safety of our team and our customers is our top priority. Each store has a dedicated Pickup Zone at least 6 feet away from our store entrance. Customers will wait at the marked spots to adhere to social distancing requirements. Once we’ve confirmed your arrival and verified your badge/ID, we will safely leave your order at the table located in front of our entrance and step away. We ask that our customers not walk up to the table until our team has re-entered our store.

Important Details about Pickup

Pickup hours vary by store location. For the most up to date information, please visit our Store Locator.

You will receive an email letting you know your order is ready for pickup. Your order will be held for 3 business days. If your order is not picked up within 3 business days from receipt of your 'ready for pickup email', it will be canceled. If you paid with a credit card, your card will not be charged. If you paid with an alternative payment method such as Boeing Pride Points, Boeing Service Award, Payroll Deduction, Boeing Store Gift Card or Boeing Store Credit, you will receive your refund in the form of Boeing Store credit.

Cancel an order placed via Pickup

The best way to request a cancellation is to contact the store you had selected for Contactless Pickup. Your store's phone number can be found in your order confirmation email or on our Store Locator page. We will do our best to cancel your order upon request. However, if you paid via alternative payment and we’ve already processed your payment, you can only receive a Boeing Store merchandise credit for your refund.

Updated Information on Returns

Effective November 1, 2020

Returns for purchases made in-store: Your satisfaction is our top priority. If you are not completely satisfied with your purchase within 30 days of the purchase date, you may return the merchandise for an exchange or refund in-store.

Returns for purchases made online (both shipped and contactless pickup): Online orders can continue using our online Returns Center to initiate a return. Most returns are processed within 5 business days of receipt of the returned item. We do not accept returns on clearance merchandise online.

For purchases made online, if for any reason you are not satisfied with your purchase, you may return the item within 30 days from the date of purchase for a refund. Please note all sales are final on clearance markdown items.

To start a return, please visit our Returns Center and enter in your web order number (Ex: Web-123456) and shipping address zip code. If you have any questions, please contact us at customerservice@boeingstore.com. Most returns are processed within 10 business days of receipt of the returned item.

Frequently Asked Questions

When will my local Boeing Store be open for contactless pickup? When will it be open for in-store shopping?

Our team is working hard to reopen each of our stores in accordance with local laws and guidelines and adhering to best-practices in order to ensure the safety of our staff, our customers, and our communities. For up-to-date information on our store hours and location details please visit our Store Locator.

What kind of safety precautions are you taking for contactless pickup?

I made my purchase in-store, but would like to make a return. How am I able to return in-store purchases?

Our return policy for purchases made online or in one of our Boeing Store retail locations to 30 days from date of purchase. At this time, we are accepting returns for in-store purchases. If you made an in-store purchase, you will be able to return your purchase at a Boeing Store retail location that’s open near you to receive a refund. If you made your purchase online, you may use our online Returns Center.

What is the status of my online order? Can I expect it to be delayed because of COVID-19?

At this time, BoeingStore.com is fully operational, and our supply chain is not experiencing shipping delays. If anything should change, we will announce these updates through our various channels and our website.

You can always check the status of your order at boeingstore.com/apps/tracktor/track.

If you have any questions or concerns, please reach out to us.

After my order is placed, can I change my shipping address due to COVID-19?

As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances with specific carriers, we can request a package intercept but cannot guarantee any changes. Contact us as soon as possible for assistance.

I have an order shipping to an area impacted by government restrictions. What do I do?

For addresses impacted by government restrictions, specific carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time, and we apologize for any unexpected delay.

Can I cancel my order due to COVID-19?

As soon as we receive your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel items if they have not yet shipped. Contact us as soon as possible for assistance.

Can I delay my shipment?

Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.

Exchanges

As we do not offer exchanges on web orders, we recommend that you return your item(s) for a full refund and place a new order for a replacement.

Refunds

All credit card refunds will be credited to your original form of payment. If the purchase was made with a gift card or award points, you will receive store credit as a refund.

Shipping Charges

Unfortunately, we cannot refund original shipping charges unless the return is a result of our error or if the item is defective or damaged.