Boeing Store's Response to COVID-19

Out of an abundance of caution related to the outbreak of COVID-19, our Boeing Store retail locations will be closed until further notice. We continue to monitor the situation closely and will keep you updated through our various channels and on our Boeing Store Locator page.
At this time, BoeingStore.com is fully operational, and our supply chain is not experiencing shipping delays. If you have any questions or concerns, please reach out to us at customerservice@boeingstore.com.
Be well, and take care of one another.

Our Best,
Your Boeing Store Team

Our Policy Updates

In-Store Returns: Due to our temporary Boeing Store retail location closures, we will accept returns and exchanges outside of our normal return policy window. We’ve temporarily extended our return policy to 90 days from the date of purchase for a refund. At this time, we cannot accept returns for in-store purchases online.

Online Returns: For purchases made online, we’ve temporarily extended our return policy to 90 days from the date of purchase for a refund. At this time, we cannot accept returns for in-store purchases online. We do not accept returns on clearance merchandise online.

FAQs

Are Boeing Stores open? Are there any changes to store hours?

In an effort to protect our employees, customers, and communities, all Boeing Store retail locations are closed until further notice. Our Store Locator page will be updated with our most current store information. At this time, BoeingStore.com is fully operational, and our supply chain is not experiencing shipping delays. If you are looking for immediate assistance, please do not hesitate to contact us.

I made my purchase in-store, but would like to make a return. How am I able to return in-store purchases?

We’ve extended our return policy for purchases made online or in one of our Boeing Store retail locations to 90 days from date of purchase. At this time, we cannot accept returns for in-store purchases online. If you made an in-store purchase, you will be able to return your purchase at a Boeing Store retail location once we reopen to receive a refund. If you made your purchase online, you may use our online return process: returns.boeingstore.com

What is the status of my online order? Can I expect it to be delayed because of COVID-19?

At this time, BoeingStore.com is fully operational, and our supply chain is not experiencing shipping delays. If anything should change, we will announce these updates through our various channels and our website.

You can always check the status of your order at boeingstore.com/apps/tracktor/track.

If you have any questions or concerns, please reach out to us.

After my order is placed, can I change my shipping address due to COVID-19?

As soon as you place your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances with specific carriers, we can request a package intercept but cannot guarantee any changes. Contact us as soon as possible for assistance.

I have an order shipping to an area impacted by government restrictions. What do I do?

For addresses impacted by government restrictions, specific carriers will hold your order at one of their facilities until they are able to deliver your items. Your health and well-being are our highest priority during this challenging time, and we apologize for any unexpected delay.

Can I cancel my order due to COVID-19?

As soon as we receive your order, we start working on it right away. Unfortunately, we can't make changes to an order once it's placed. In limited circumstances, we may be able to cancel items if they have not yet shipped. Contact us as soon as possible for assistance.

Can I delay my shipment?

Once your order is placed, we start working on it right away. At this time, we are unable to delay or hold shipments.